FAQ's

FAQs – Treendymart.store

1. How can I place an order?

You can browse our products, select the items you want, and click Add to Cart. Then proceed to checkout and complete your order using your preferred payment method.

2. What payment methods do you accept?

We accept Cash on Delivery (COD) and all major online payment methods including credit/debit cards and mobile wallets.

3. How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Delivery usually takes 2–8 working days, depending on your location and the chosen shipping method.

4. Can I track my order?

Yes! Once your order is shipped, we will send you a tracking number via email or WhatsApp to track your package.

5. What if I receive a damaged or wrong item?

Please inspect your order upon delivery and make a short unboxing video. Contact us immediately at support@treendymart.store or WhatsApp 03294712074 , and we’ll help resolve the issue.

6. What is your return & exchange policy?

We have a 7-day return policy. Items must be unworn/unused, with tags, and in original packaging. For details, please see our Returns & Exchanges page.

7. Are there items that cannot be returned?

Yes. Non-returnable items include:

• Perishable goods

• Custom or personalized products

• Personal care items (beauty products)

• Hazardous materials

8. Can I change my shipping address after placing an order?

Please double-check your address before confirming your order. If changes are needed, contact us immediately at support@treendymart.store or WhatsApp 03294712074.

9. How can I contact Treendymart.store?

You can reach us via:

• 📧 Email: support@treendymart.store

• 📱 WhatsApp: 03294712074

• 📍 Physical Address: Chungi Number 6 Bhosan Rd Multan,Pakistan

10. Do you ship internationally?

Currently, we ship within Pakistan only. International shipping may be available in the future.